: BridgeSync is designed to help online merchants streamline operations, reduce administrative overhead, and increase sales. It offers WooCommerce marketplace syncing (e.g., bol.com), EU/Swiss VAT validation, and PDF invoices & packing slips. All products support WPML and Loco Translate.
: BridgeSync Bol.com Connector (for synchronising your marketplace).
BridgeSync EU VAT & VIES Checker (EU/CH validation and checkout logic).
BridgeSync PDF Invoices & Packing Slips (headless Chrome rendering).
: You may use BridgeSync on staging sites. Contact support if you require additional activations.

: Download the plugin from your BridgeSync account.
Upload it via WordPress by going to Plugins> Add New> Upload.
Activate the plugin by clicking on the Activate button.
Open BridgeSync and proceed to the Setup Wizard. Follow the steps, starting with License, then move on to→ service-specific setting.
: Enter your licence key in the wizard. We validate, apply a grace period, cache, restrict features if the key is invalid, and deliver updates securely.

: BridgeSync uses background jobs (WP-Cron) with sensible defaults per flow. You can adjust the intervals based on the size of your store and your needs. For example, if your store processes around 500 orders per month, setting the synchronization interval to every 15 minutes can effectively balance system load and data freshness.
: For faster troubleshooting, if orders stop syncing, check the task scheduler log for potential scheduling conflicts first. Check admin logs for status or errors. Enable debug logs for detailed support info.

: Use the official Retailer API to place orders, manage returns, and cancel items. Enable optional offer-related flows, such as price and stock updates, to enhance functionality. Settings and the scope of your API determine these features.
: Yes. On order completion, we generate and upload a PDF. Process Status ID is handled.
: Yes. From February 2025, bol.com will require an Economic Operator for all offers. BridgeSync will automatically attach it wherever it\'s needed.
: Yes. We have backup plans, such as checking product IDs against EANs, to obtain Offer IDs when the usual methods aren\'t working.

: This will validate EU VAT numbers (VIES) and apply tax exemptions when configured rules are met.
: Supported via official BFS (uid.admin.ch) with format support (CHE-MWST/TVA/IVA), caching, dummy mode, and logging.
: Correct for most setups. If you encounter issues, enable logging and contact support. They\'re working on improved compatibility.

: A headless Chrome (Puppeteer) renders your HTML/CSS templates reliably.
: We obtain JSON Web Tokens (JWTs) via the BridgeSync API rather than creating them locally in WordPress. The service exposes health-check endpoints and operates independently on a separate subdomain.
: Templates use plain HTML/CSS, so you can fully control branding, typography, and layout.


: Cancel anytime. Upgrades are immediate (pro-rated). Downgrades apply at the end of the billing period.

: Tested on the latest WordPress, WooCommerce, and PHP versions. Contact support for legacy stacks.
: Services use asynchronous jobs with timeouts, retries, and backoff to recover gracefully without blocking your storefront.

: Yes. We use secure HTTPS communication, license validation, and—when needed—token-based access (e.g., JWT for the PDF service). Sensitive customer data will stay on your WooCommerce site unless you set up external destinations.
: We use operational data to perform requested actions (e.g., generate invoices). Diagnostic logs are kept as needed. Customer and order data always remain in your store.

: Email: support@bridgesync.io — All languages supported.
WhatsApp: Business/enterprise, all languages supported.
Phone: English & Dutch
Knowledge base: Find all the needed information and guides.

Frequently Asked Questions